Zephyr Scale incident

Outage in some locations

Major Resolved View vendor source →

Zephyr Scale experienced a major incident on November 30, 2021 affecting Zephyr Cloud (US), lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 10:43 AM UTC
Resolved
Nov 30, 2021, 03:09 PM UTC
Duration
4h 25m
Detected by Pingoru
Nov 30, 2021, 10:43 AM UTC

Affected components

Zephyr Cloud (US)

Update timeline

  1. monitoring Nov 30, 2021, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Nov 30, 2021, 03:09 PM UTC

    The system has been operational again over the last 4 hours. The root cause has been identified. The error was caused by a change in the infrastructure. The application has been inaccessible from certain regions due to this error. No data has been lost or compromised. No further actions are needed from our users.