Zephyr Scale experienced a minor incident on February 13, 2023 affecting Zephyr Cloud (US) and Zephyr Cloud REST API(US), lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Zephyr Cloud (US)Zephyr Cloud REST API(US)
Update timeline
- identified Feb 13, 2023, 02:44 PM UTC
The team is currently working on the issue. Sorry for any inconvenience! Stay tuned we will post updates as soon as possible!
- resolved Feb 13, 2023, 02:55 PM UTC
This accident has been resolved.
- postmortem Feb 14, 2023, 09:40 AM UTC
Zephyr Scale had presented degraded performance for about 10 minutes. This happened due to a database table getting locked and preventing other database connections to use it. Once the table lock was released, the application was back to normal. The team has identified, implemented and deployed a fix to prevent this situation from happening again in the future.