Zeotap incident

Several Ingestion Components impacted due to Redis Enterprise Outage

Critical Resolved View vendor source →

Zeotap experienced a critical incident on July 3, 2024 affecting Source Ingestion Manager and Profile API and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 07:44 AM UTC
Resolved
Jul 03, 2024, 09:24 AM UTC
Duration
1h 40m
Detected by Pingoru
Jul 03, 2024, 07:44 AM UTC

Affected components

Source Ingestion ManagerProfile APISource AnalyticsSymphonyRedis Enterprise

Update timeline

  1. investigating Jul 03, 2024, 07:44 AM UTC

    We are currently investigating this issue.

  2. identified Jul 03, 2024, 07:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 03, 2024, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 03, 2024, 09:11 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jul 03, 2024, 09:16 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 03, 2024, 09:24 AM UTC

    This incident has been resolved.