Access to development systems and CMS environment errors

Update timeline

1. resolved Aug 12, 2024, 07:57 AM UTC

   Type: Incident Duration: 28 days, 7 hours and 59 minutes Affected Components: London data centre, Manchester data centre, Development environments, Insytful Aug 12, 09:42:25 GMT+0 - Investigating - We are still working on identifying the root cause. Aug 12, 07:57:32 GMT+0 - Investigating - We are investigating an issue affecting access to development systems and CMS environments. Aug 12, 11:59:08 GMT+0 - Identified - A power failure at our HQ data centre caused some services to be taken offline. The issue has since been resolved, and we are currently working to restore all services. Our top priority is addressing the service causing production outages to ensure full functionality is restored as quickly as possible. Aug 12, 13:28:05 GMT+0 - Identified - We have now restored the service which was affecting production CMS environments. We are currently working to restore all other services as quickly as possible. Aug 12, 15:33:19 GMT+0 - Identified - Following our previous update, we are still working to restore all services and will provide updates as they become available. Aug 12, 19:17:30 GMT+0 - Resolved - Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk. Aug 13, 10:08:59 GMT+0 - Resolved - Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk.