Zengenti experienced a minor incident on October 28, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 28, 2024, 08:12 AM UTC
Type: Incident Duration: 7 days, 16 hours and 15 minutes Affected Components: London data centre, Manchester data centre Oct 28, 08:12:09 GMT+0 - Investigating - We are currently investigating an issue with access to customer environments. Oct 28, 09:26:03 GMT+0 - Investigating - Our engineers are continuing to investigate the issue affecting access to customer environments. Oct 28, 10:14:27 GMT+0 - Identified - Service has been restored for some customers, and efforts are ongoing to ensure full system recovery for all remaining customers as quickly as possible. Oct 28, 11:16:24 GMT+0 - Resolved - Customer environments are now operational and we are currently monitoring the situation. We will send an incident report in the next few days. If you are still experiencing any issues please raise a ticket via the help desk.