Zefort experienced a minor incident on August 9, 2023 affecting Zefort Sign, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Zefort Sign
Update timeline
- identified Aug 11, 2023, 11:00 AM UTC
We are unable to access the Hardware Security Module (HSM) for creating cryptographic signatures for Zefort Sign. New signatures are still being recorded, but signed PDF documents cannot be finalized.
- resolved Aug 11, 2023, 11:01 AM UTC
The HSM is available again. Signatures recorded during the outage are being finalized and signed documents being generated.