Zefort had 4 outages in the last 2 years totaling 6h 23m of downtime — averaging 0.2 incidents per month.
There were 4 Zefort outages since October 10, 2024 totaling 6h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
The application is back to working normally. We are monitoring the situation.
This incident has been resolved.
The background processing queues for my.zefort.com filled up, and the system was not able to keep up with the pace. This was due to unexpected timeouts and slowness in 3rd-party APIs some customers use for AI batch processing tasks. This affected many functionalities causing them to be unusually slow or appear to not work at all. Affected functionalities included Zefort Sign, strong authentications, and bulk actions. Additional processing capacity has been deployed, and a system update has been deployed to isolate potentially slow tasks and separate processing resources to avoid congestion.
Contract searches on most Zefort accounts are currently returning empty results, due to an issue in a recently deployed code update. No data is actually lost (e.g. direct links to contracts still work), but the search function is affected. A fix is being implemented, and we expect to have a fix available shortly.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Everything is working normally.