ZapSign incident

Error on creating doc and signing

Minor Resolved View vendor source →

ZapSign experienced a minor incident on May 23, 2023 affecting API and Sign flow and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 06:09 PM UTC
Resolved
May 23, 2023, 06:23 PM UTC
Duration
13m
Detected by Pingoru
May 23, 2023, 06:09 PM UTC

Affected components

APISign flowContract managementTemplates

Update timeline

  1. identified May 23, 2023, 06:09 PM UTC

    We had a deploy at 18:00 (UTC-0) with some new features that impacted the experience of signers and document creators. The error is alredy identified and a rollback will be made as soon as posible

  2. resolved May 23, 2023, 06:23 PM UTC

    Rollback made and propagated