ZapSign experienced a major incident on June 16, 2023 affecting API, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Jun 16, 2023, 03:10 PM UTC
With the last deploy we had an unexpected downtime on our Webhooks and IXC integration because some database updates didn`t ran. Incident start: 14:35 UTC-0 Incident end: 15:05 UTC-0 Total duration: 30 minutes The other core features like contract creating and signing were not affected
- resolved Jun 16, 2023, 03:11 PM UTC
rollback alredy made