ZapSign experienced a critical incident on November 27, 2023 affecting API and Sign flow, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
APISign flow
Update timeline
- identified Nov 27, 2023, 09:15 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 27, 2023, 09:27 PM UTC
We had an scaling issue with AWS, the issues are already resolved but the incident started at 20:15PM (UTC-0) and was solved as 21:20PM (UTC-0). Until all the pods were scaled it`s possible that some requests toked more than usual.
- resolved Nov 27, 2023, 09:28 PM UTC
This incident has been resolved.