ZapSign incident
Access Issues to ZapSign from Certain DNS Providers / Problemas de acesso à ZapSign de determinados provedores de DNS
ZapSign experienced a notice incident on December 1, 2023 affecting API and Sign flow and 1 more component, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 01, 2023, 01:25 PM UTC
[EN] We are currently experiencing access issues with ZapSign for users who are connected through specific DNS providers. This problem may result in difficulties or delays when trying to reach our platform. [PT-BR] No momento, estamos enfrentando problemas de acesso ao ZapSign para usuários que estão conectados por meio de provedores de DNS específicos. Esse problema pode resultar em dificuldades ou atrasos ao tentar acessar nossa plataforma. [ES] Actualmente estamos experimentando problemas de acceso a ZapSign para los usuarios que están conectados a través de proveedores de DNS específicos. Este problema puede provocar dificultades o retrasos al intentar acceder a nuestra plataforma. pt: https://clients.zapsign.com.br/help/resolvendo-problemas-de-acesso-como-executar-o-flush-dns-em-diferentes-dispositivos en: https://clients.zapsign.com.br/en/help/solving-access-issues-how-to-perform-dns-flush-on-different-devices es: https://clients.zapsign.com.br/es/help/resolviendo-problemas-de-acceso-cómo-ejecutar-el-flush-dns-en-diferentes-dispositivos
- identified Dec 04, 2023, 05:38 PM UTC
ETA: 05/12 - 04:00 GMT -3
- resolved Dec 05, 2023, 02:35 PM UTC
This incident has been resolved.