ZapSign incident

504 status

Minor Resolved View vendor source →

ZapSign experienced a minor incident on November 28, 2023 affecting API and Sign flow and 1 more component, lasting 6d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 07:46 PM UTC
Resolved
Dec 05, 2023, 02:37 PM UTC
Duration
6d 18h
Detected by Pingoru
Nov 28, 2023, 07:46 PM UTC

Affected components

APISign flowContract managementTemplatesBackground checkContactsDashboardSettings

Update timeline

  1. identified Nov 28, 2023, 07:46 PM UTC

    We are facing a AWS Network (VPC) throttling so all our requests are failing and returning 504 status

  2. identified Nov 28, 2023, 08:51 PM UTC

    ETA: 30 minutes ( deadline: 6:20 PM GMT-3)

  3. monitoring Nov 28, 2023, 09:14 PM UTC

    We applied a fix and we are currently monitoring the application performance

  4. monitoring Nov 29, 2023, 12:59 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Nov 29, 2023, 02:54 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Nov 30, 2023, 02:04 PM UTC

    We are stable but continuing to monitor for any further issues.

  7. resolved Dec 05, 2023, 02:37 PM UTC

    This incident has been resolved.