ZapSign experienced a major incident on December 14, 2023 affecting Contract management, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Contract management
Update timeline
- monitoring Dec 14, 2023, 03:25 PM UTC
We had some attempts of brute force attacks that ended up affecting the delivery of tokens via email. We have already mitigated the situation, so it should be normalized. For now, we are advising clients that, in cases where the signatory does not receive the token via email, they should use token delivery via SMS or WhatsApp until it is 100% stabilized.
- resolved Dec 21, 2023, 01:48 PM UTC
This incident has been resolved.