ZapSign incident

Instability

Minor Resolved View vendor source →

ZapSign experienced a minor incident on April 10, 2024 affecting API and Sign flow and 1 more component, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2024, 06:36 PM UTC
Resolved
Apr 11, 2024, 01:27 AM UTC
Duration
6h 50m
Detected by Pingoru
Apr 10, 2024, 06:36 PM UTC

Affected components

APISign flowContract managementTemplatesBackground checkContactsDashboardSettings

Update timeline

  1. monitoring Apr 10, 2024, 06:36 PM UTC

    We experienced two instances of instability: the first occurred from 10:27 a.m. to 10:43 a.m., and the second from 1:00 p.m. to 1:14 p.m. Since then, operations have resumed normally, and we are actively investigating the root cause to prevent any future occurrences of instability.

  2. resolved Apr 11, 2024, 01:27 AM UTC

    This incident has been resolved.