Zamzar incident

Network connectivity issue on the Zamzar website

Major Resolved View vendor source →

Zamzar experienced a major incident on June 9, 2020 affecting Website, lasting 9h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2020, 10:21 PM UTC
Resolved
Jun 10, 2020, 07:38 AM UTC
Duration
9h 17m
Detected by Pingoru
Jun 09, 2020, 10:21 PM UTC

Affected components

Website

Update timeline

  1. investigating Jun 09, 2020, 10:21 PM UTC

    The Zamzar website (https://www.zamzar.com) is currently experiencing some network connectivity issues. Our engineers are actively working with our datacenter provider. Apologies for any inconvenience caused.

  2. monitoring Jun 10, 2020, 12:15 AM UTC

    Network connectivity appears to have been restored by our datacenter provider, and the Zamzar website is available again. Our engineers will continue to monitor closely over the coming hours. Apologies for any inconvenience caused, whilst IBM worked to fix this issue.

  3. monitoring Jun 10, 2020, 12:20 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 10, 2020, 07:38 AM UTC

    This network connectivity issue that affected the website at https://www.zamzar.com is now resolved. Apologies for the issues.