Zamzar experienced a notice incident on October 21, 2016, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 25, 2016, 03:47 PM UTC
Some users of the Developer API experienced elevated queue times for new file conversion jobs. Jobs were still submitted ok, but there was a delay in processing file conversions for them. This issue was resolved in just over an hour by our operations team - All jobs which were delayed were then processed ok. This issue was caused by a DDoS attack on an upstream DNS provider (DynDNS) which temporarily affected some parts of our infrastructure. You can read more about this issue at https://www.dynstatus.com/incidents/nlr4yrr162t8