Zamzar incident

Some iWork file conversions are failing

Notice Resolved View vendor source →

Zamzar experienced a notice incident on July 12, 2017, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2017, 01:06 PM UTC
Resolved
Jul 12, 2017, 03:23 PM UTC
Duration
2h 16m
Detected by Pingoru
Jul 12, 2017, 01:06 PM UTC

Update timeline

  1. investigating Jul 12, 2017, 01:06 PM UTC

    We are seeing issues with some iWork file conversions (.pages, .key, .numbers) failing intermittently. Our team are looking into the cause of this issue and will update here as soon as we have further information.

  2. resolved Jul 12, 2017, 03:23 PM UTC

    This issue was caused by a network outage from an upstream provider which has now been resolved - iWork conversions are operating correctly once again.