Zamzar experienced a notice incident on February 20, 2019 affecting Developer API, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Developer API
Update timeline
- monitoring Feb 20, 2019, 09:17 AM UTC
We are observing elevated queue times for API conversion jobs for some customers. Our ops team have deployed more API resources to mitigate these issues and are now seeing normal response times across all API jobs. We will continue to monitor the situation but do not expect to see increased queue times for future jobs.
- resolved Feb 20, 2019, 11:36 AM UTC
Our ops team have been monitoring the services closely for the last 2 hours and have not observed any elevated queue times for jobs submitted during this period. We are therefore closing this incident and will continue to monitor.