Zamzar incident

Zamzar website not currently processing conversions

Critical Resolved View vendor source →

Zamzar experienced a critical incident on February 2, 2025 affecting Website, lasting 8h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2025, 08:31 AM UTC
Resolved
Feb 02, 2025, 04:50 PM UTC
Duration
8h 19m
Detected by Pingoru
Feb 02, 2025, 08:31 AM UTC

Affected components

Website

Update timeline

  1. investigating Feb 02, 2025, 08:31 AM UTC

    Our team are currently investigating an issue where we aren't processing conversions.

  2. investigating Feb 02, 2025, 09:07 AM UTC

    As a further update our team are still investigating the underlying issue.

  3. monitoring Feb 02, 2025, 10:16 AM UTC

    We have identified the issue and have rolled a fix for this.

  4. resolved Feb 02, 2025, 04:50 PM UTC

    This incident has been resolved - all conversions should now be possible again, thanks for your patience whilst we worked to resolve this.