YourCloudTelco incident

Call Quality issues

Minor Resolved View vendor source →

YourCloudTelco experienced a minor incident on February 9, 2021 affecting YourCloudTelco Calling Platform (Network), lasting 21h 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2021, 01:00 AM UTC
Resolved
Feb 09, 2021, 10:57 PM UTC
Duration
21h 57m
Detected by Pingoru
Feb 09, 2021, 01:00 AM UTC

Affected components

YourCloudTelco Calling Platform (Network)

Update timeline

  1. investigating Feb 09, 2021, 01:00 AM UTC

    We are currently investigating call quality issues, all call types are being affected.

  2. investigating Feb 09, 2021, 04:11 AM UTC

    While investigating the issue we identified an issue with call quality issues with one of the routes with our upstream carrier which caused quality issues in both directions. Now we are seeing quality issues just on inbound calls.

  3. resolved Feb 09, 2021, 10:57 PM UTC

    This issue is now resolved in both inbound and outbound routes were affected when calls went through the Optus network. Any calls going through the Optus or numbers with Optus as the donor carrier would have been affected.