YourCloudTelco experienced a major incident on March 17, 2021 affecting YourCloudTelco Calling Platform (Network), lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 17, 2021, 02:29 AM UTC
We have identified an issue with our NAS which is causing registration issues.
- identified Mar 17, 2021, 02:29 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2021, 02:39 AM UTC
We have made a temporary fix to the network while we resolve the identified issue. We can see devices registered and calls going through the network, will keep you posted.
- identified Mar 17, 2021, 02:52 AM UTC
As part of our temporary fix, we have had to disable access to Arena.
- monitoring Mar 17, 2021, 03:13 AM UTC
A fix has been implemented and we are monitoring the traffic, details on the fix will be sent out shortly.
- identified Mar 17, 2021, 03:21 AM UTC
We are still seeing some unusual activity, we are looking into it.
- identified Mar 17, 2021, 03:48 AM UTC
We have calling back up, though we are seeing an issue with the Auto Attendant feature, looking into it.
- monitoring Mar 17, 2021, 03:54 AM UTC
The Auto Attendant issue has been resolved, we aremonitoring the network.
- resolved Mar 17, 2021, 05:59 AM UTC
This incident has been resolved.