YourCloudTelco experienced a major incident on July 27, 2021 affecting YourCloudTelco Calling Platform (Network) and YourCloudPBX, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2021, 10:39 PM UTC
We are currently investigating this issue.
- investigating Jul 27, 2021, 10:40 PM UTC
We are continuing to investigate this issue.
- identified Jul 27, 2021, 10:46 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 27, 2021, 11:38 PM UTC
More information: The interruption of service was caused by a planned transformer power upgrade / outage within Equinix SY1 which dropped access to an individual machine and opengear remote management switch. We are talking with a Equinix remote hands now and expect a restore to normal shortly.
- monitoring Jul 27, 2021, 11:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 27, 2021, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2021, 12:55 AM UTC
This incident has been resolved.
- postmortem Jul 28, 2021, 05:59 AM UTC
The interruption of service was caused by a planned transformer power upgrade/outage within Equinix SY1. The upgrade dropped access to an individual machine and open-gear a remote management switch.