YourCloudTelco incident

Unable to call inbound

Critical Resolved View vendor source →

YourCloudTelco experienced a critical incident on October 11, 2021 affecting YourCloudTelco Calling Platform (Network), lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2021, 12:08 AM UTC
Resolved
Oct 12, 2021, 04:54 AM UTC
Duration
1d 4h
Detected by Pingoru
Oct 11, 2021, 12:08 AM UTC

Affected components

YourCloudTelco Calling Platform (Network)

Update timeline

  1. investigating Oct 11, 2021, 12:08 AM UTC

    We are currently investigating this issue.

  2. identified Oct 11, 2021, 01:43 AM UTC

    We have identified a memory link, and are implementing a fix.

  3. identified Oct 11, 2021, 04:50 AM UTC

    We have inbound calls going through, not all calls are successful but calls are going through.

  4. monitoring Oct 11, 2021, 08:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 27, 2021, 04:54 AM UTC

    This incident has been resolved.