YourCloudTelco experienced a critical incident on October 10, 2021 affecting YourCloudTelco Calling Platform (Network), lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
YourCloudTelco Calling Platform (Network)
Update timeline
- identified Oct 10, 2021, 11:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 11, 2021, 08:04 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 11, 2021, 11:36 PM UTC
We have identified an issue with outbound calls, this will also be affected forwards to off-net numbers such as mobiles. Not all calls are falling it's intermittent.
- monitoring Oct 12, 2021, 12:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2021, 04:47 AM UTC
This incident has been resolved.