YourCloudTelco experienced a major incident on June 9, 2022 affecting YourCloudTelco Calling Platform (Network), lasting 12h 39m. The incident has been resolved; the full update timeline is below.
Affected components
YourCloudTelco Calling Platform (Network)
Update timeline
- investigating Jun 09, 2022, 06:37 AM UTC
We are currently investigating an issue with inbound calls that are causing intermittent call dropouts and audio issues. We are working with our upstream carriers to get the issue sorted as soon as possible.
- investigating Jun 09, 2022, 08:23 AM UTC
We are continuing to investigate this issue.
- resolved Jun 09, 2022, 07:17 PM UTC
We isolated the cause of this disruption to an upstream carrier intermittently routing traffic to legacy IP addresses removed from service in Oct 2021, which our system by design will drop. We have now resolved this issue.