YourCloudTelco experienced a notice incident on July 27, 2022 affecting YourCloudTelco Calling Platform (Network), lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
YourCloudTelco Calling Platform (Network)
Update timeline
- investigating Jul 27, 2022, 05:49 PM UTC
Customers are reporting that the busy lamp is failing to mark the Call Transfer. In replicating this issue the faults appears to be the BLF busy lamp (Red) is defaulting back to green after 10 seconds. We believe this is a bug within a recently upgraded module on our SIP router. We are investigating and hope to resolve shortly.
- resolved Jul 29, 2022, 08:42 AM UTC
This incident has been resolved.