YourCloudTelco incident

Intermittent In and Outbound calling issues

Minor Resolved View vendor source →

YourCloudTelco experienced a minor incident on October 10, 2024 affecting YourCloudTelco Calling Platform (Network), lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 03:33 AM UTC
Resolved
Oct 10, 2024, 05:22 AM UTC
Duration
1h 48m
Detected by Pingoru
Oct 10, 2024, 03:33 AM UTC

Affected components

YourCloudTelco Calling Platform (Network)

Update timeline

  1. investigating Oct 10, 2024, 03:33 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 10, 2024, 05:22 AM UTC

    This incident has been resolved.

  3. postmortem Oct 10, 2024, 05:23 AM UTC

    We use a tool to monitor network traffic. A recent update to this tool caused one of our servers to exceed its limit on the number of open connections, which impacted several unrelated services on that part of the network. This issue was challenging to identify because the disruptions were occasional and only affected certain users connected to specific parts of the system. Mike Johnstone | CEO