Yottaa experienced a minor incident on October 20, 2025 affecting Data Pipeline, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 04:47 PM UTC
We're currently experiencing delays in processing session and conversion data at the end of our public cloud provider. This may impact data displayed on the Conversion Insights and Benchmark Insights pages. We're actively working to resolve this issue and will update you as soon as normal processing resumes.
- identified Oct 20, 2025, 06:01 PM UTC
Our public cloud provider is still actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we want to assure you that no data loss is anticipated from this issue. We remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing regular updates on this issue.
- monitoring Oct 20, 2025, 07:11 PM UTC
We are continuing to monitor session and conversion data processing. APIs are responsive and event beacons are caught up. Data aggregation is still delayed. We will continue to provide updates as this process catches up. Thank you for your continued patience.
- monitoring Oct 20, 2025, 09:04 PM UTC
There have been no changes since our last update. Our cloud provider is still reporting a service degradation that is impacting data processing for sessions and conversion events. Thank you for your continued patience as we work to get this resolved.
- monitoring Oct 20, 2025, 11:12 PM UTC
We are currently reprocessing session and conversion data that was affected during the cloud infrastructure issue. Our team is actively monitoring the system as data processing catches up. Thank you for your continued patience.
- resolved Oct 21, 2025, 12:03 AM UTC
Session and conversion data processing has been fully restored and all data is now caught up. The Conversion Insights and Benchmark Insights pages are displaying current information.