YCharts experienced a minor incident on July 26, 2021 affecting YCharts Application, lasting 21h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2021, 01:59 PM UTC
We are currently investigating an issue that is impacting our Excel connectivity. This issue is affecting a small percentage of our clients and we are actively working to address the problem. Please follow our status page(https://status.ycharts.com/) to subscribe to our future updates. We sincerely apologize for the inconvenience and will post updates when we have an ETA on a solution.
- identified Jul 26, 2021, 02:34 PM UTC
We have identified the DNS level issue causing larger requests from our Excel application to fail. We are implementing a fix and users should see this issue resolved in approximately 30 minutes.
- monitoring Jul 26, 2021, 02:39 PM UTC
A fix has been implemented and is live. We are monitoring any continuing issues related to excel connectivity.
- resolved Jul 27, 2021, 11:59 AM UTC
The issue has been resolved. On some Windows machines, local DNS caching is causing an issue with Excel connectivity. To fix this please uninstall and re-install the excel add-in. You will not lose any work or progress while doing so. Please see instructions for details: https://www.loom.com/share/2e7062ad1520470bbe4d1d4ce42fb534 We sincerely apologize for causing a disruption in your day.