yasoon incident

JSM chat notifications not posted

Minor Resolved View vendor source →

yasoon experienced a minor incident on September 26, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 12:42 PM UTC
Resolved
Sep 26, 2023, 11:30 AM UTC
Duration
—
Detected by Pingoru
Sep 26, 2023, 12:42 PM UTC

Update timeline

  1. resolved Sep 26, 2023, 12:42 PM UTC

    Some JSM chat notifications could not be delivered due to a misconfigured Azure Bot.

  2. postmortem Sep 26, 2023, 12:42 PM UTC

    After misconfiguring the production Azure Bot behind the JSM Teams portal app, some chat notifications could not be delivered. The misconfiguration could be identified within minutes and the issue could be resolved after ~20 minutes.