Xweather incident

AerisWeather Maps Increased Error Rates

Critical Resolved View vendor source →

Xweather experienced a critical incident on November 17, 2023 affecting Maps - General, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2023, 08:25 PM UTC
Resolved
Nov 17, 2023, 09:52 PM UTC
Duration
1h 26m
Detected by Pingoru
Nov 17, 2023, 08:25 PM UTC

Affected components

Maps - General

Update timeline

  1. investigating Nov 17, 2023, 08:25 PM UTC

    We are currently investigating higher than normal error rates and latencies with the AerisWeather Maps platform.

  2. investigating Nov 17, 2023, 08:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 17, 2023, 08:45 PM UTC

    We are continuing to investigate this issue.

  4. identified Nov 17, 2023, 08:53 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Nov 17, 2023, 08:54 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 17, 2023, 09:12 PM UTC

    The team is continuing to implement a fix for the issue.

  7. monitoring Nov 17, 2023, 09:30 PM UTC

    A fix has been implemented. Error rates and latencies have returned to normal. We are continuing to monitor

  8. resolved Nov 17, 2023, 09:52 PM UTC

    This incident has been resolved.