XOi incident

Login Issues

Major Resolved View vendor source →

XOi experienced a major incident on December 13, 2024 affecting Web and Mobile, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 02:04 AM UTC
Resolved
Dec 13, 2024, 03:51 AM UTC
Duration
1h 46m
Detected by Pingoru
Dec 13, 2024, 02:04 AM UTC

Affected components

WebMobile

Update timeline

  1. identified Dec 13, 2024, 02:04 AM UTC

    We've identified an issue with logins and refreshing credentials due to an AWS outage. This may lead to a disruption in web and mobile platforms, however mobile users that are already logged in should still be able to complete work.

  2. resolved Dec 13, 2024, 03:51 AM UTC

    This issue has been resolved. Thank you for your patience.