WP Rocket had 13 outages in the last 2 years totaling 177h 5m of downtime — averaging 0.5 incidents per month.
There were 13 WP Rocket outages since October 7, 2024 totaling 177h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
An issue with our email provider is preventing some emails to be delivered. We are in contact with them to get the issue sorted.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A hotfix has been released (WP Rocket v3.23.2.2). We are monitoring feedback from users to ensure the situation is completely solved.
We are continuing to monitor for any further issues.
The hotfix 3.23.2.2 is reported to fix the issue by many users. If you still face issues, please contact our support directly to they can help you & investigate your specific issue: https://wp-rocket.me/support/
Due to API rate limiting, some of the Rocket Insights tests are failing. We are currently investigating the issue.
We are continuing to investigate this issue.
The issue was solved.
The issue was solved
This incident has been resolved.
Several apps & services are not responding, preventing to use them. Our team is investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an issue with our subscription and payment system, which may affect your ability to process payments or manage your subscription. We apologize for the inconvenience and are working to fix it as soon as possible. New customers created after March 27th are not impacted.
Our systems were updated to fix the subscription processing issues for existing customers. Existing customers were not able to purchase additional CDN licenses or upgrade their existing subscriptions.
Emails from Imagify are not sent properly as an incident is ongoing with our email provider. We are in communication with them to solve the issue and restore the functionnality.
Our provider is still facing issues. We are working on integrating another provider for emails as a backup.
Most transactional emails are now delivered through another provider. We are still fixing an issue with the support contact form.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue where customers downloading zip from the website end up with empty license-data.php files.
This incident has been resolved.
Some users are impacted by an issue preventing them from validating their license on a freshly installed or updated WP Rocket plugin. We are investigating the issue. You can contact our support team to work around this issue if needed.
The issue has been identified and a fix is being implemented.
The fix to resolve the issue has been deployed.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our servers are experiencing an issue that makes incoming requests drop, we are investigating the problem.
This incident has been resolved.