World Triathlon incident

Emails are not being sent from Entries System

Critical Resolved View vendor source →

World Triathlon experienced a critical incident on March 23, 2023 affecting Entries System (entries.triathlon.org), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2023, 10:37 AM UTC
Resolved
Mar 23, 2023, 10:59 AM UTC
Duration
22m
Detected by Pingoru
Mar 23, 2023, 10:37 AM UTC

Affected components

Entries System (entries.triathlon.org)

Update timeline

  1. identified Mar 23, 2023, 10:37 AM UTC

    The issue has been identified. We are in contact with our email service provider for resolution. The Entries System is down while we are implementing a backup email service.

  2. resolved Mar 23, 2023, 10:59 AM UTC

    This incident has been resolved.

  3. postmortem Mar 23, 2023, 10:59 AM UTC

    We need to have failovers for email systems in place, especially when it comes to transactional emails as they are critical infrastructure components.