WorkflowMax incident

Custom Print Templates Incorrectly Generating - 3rd Party Outage

Notice Resolved View vendor source →

WorkflowMax experienced a notice incident on July 29, 2025 affecting Web Application, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2025, 05:09 PM UTC
Resolved
Jul 29, 2025, 10:15 PM UTC
Duration
5h 5m
Detected by Pingoru
Jul 29, 2025, 05:09 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jul 29, 2025, 05:09 PM UTC

    We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider supports with the generation of these print templates is currently experiencing a service outage.

  2. identified Jul 29, 2025, 05:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 29, 2025, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2025, 10:15 PM UTC

    This incident has been resolved.