WorkflowMax incident

Fail to generate custom print template (PDFs)

Minor Resolved View vendor source →

WorkflowMax experienced a minor incident on October 1, 2025 affecting Web Application, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 06:45 AM UTC
Resolved
Oct 01, 2025, 12:08 PM UTC
Duration
5h 22m
Detected by Pingoru
Oct 01, 2025, 06:45 AM UTC

Affected components

Web Application

Update timeline

  1. investigating Oct 01, 2025, 08:51 AM UTC

    We are currently investigating reports of some customers being unable to generate custom print templates (PDFs).

  2. identified Oct 01, 2025, 09:04 AM UTC

    We have identified the root cause - a 3rd party provider that supports the template generation process is currently experiencing an outage. We are working closely with them to resolve this issue ASAP.

  3. monitoring Oct 01, 2025, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2025, 12:08 PM UTC

    This incident has been resolved.