WorkflowMax incident

Custom print templates impacted by 3rd party outage

Major Resolved View vendor source →

WorkflowMax experienced a major incident on May 5, 2024 affecting Web Application, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 05, 2024, 11:00 PM UTC
Resolved
May 06, 2024, 11:27 PM UTC
Duration
1d
Detected by Pingoru
May 05, 2024, 11:00 PM UTC

Affected components

Web Application

Update timeline

  1. identified May 05, 2024, 11:59 PM UTC

    We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider supports with the generation of these print templates is currently experiencing a service outage.

  2. monitoring May 06, 2024, 06:03 AM UTC

    A fix for this issue has been implemented by the 3rd party provider and we are monitoring the results.

  3. resolved May 06, 2024, 11:27 PM UTC

    This incident has been resolved.