WorkflowMax incident

Custom print templates impacted by 3rd party outage

Major Resolved View vendor source →

WorkflowMax experienced a major incident on May 7, 2024 affecting Web Application, lasting 12h 6m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 11:28 PM UTC
Resolved
May 08, 2024, 11:34 AM UTC
Duration
12h 6m
Detected by Pingoru
May 07, 2024, 11:28 PM UTC

Affected components

Web Application

Update timeline

  1. identified May 07, 2024, 11:28 PM UTC

    We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider supports with the generation of these print templates is currently experiencing a service outage.

  2. monitoring May 08, 2024, 07:43 AM UTC

    The 3rd party provider has returned to normal service. We are continuing to monitor this issue.

  3. resolved May 08, 2024, 11:34 AM UTC

    This incident has been resolved.