WorkflowMax incident

Custom print templates impacted by 3rd party service interruption

Minor Resolved View vendor source →

WorkflowMax experienced a minor incident on May 29, 2024 affecting Web Application, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 01:38 AM UTC
Resolved
May 29, 2024, 04:10 AM UTC
Duration
2h 31m
Detected by Pingoru
May 29, 2024, 01:38 AM UTC

Affected components

Web Application

Update timeline

  1. identified May 29, 2024, 01:38 AM UTC

    We are aware of an issue slowing the speed when generating an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider supports with the generation of these print templates is currently experiencing a service interruption that is causing this.

  2. resolved May 29, 2024, 06:10 AM UTC

    This incident has been resolved. An update has been deployed to use an alternative PDF generation engine.