WorkflowMax incident

Custom print templates impacted by 3rd party outage

Minor Resolved View vendor source →

WorkflowMax experienced a minor incident on January 21, 2025 affecting Web Application, lasting 7h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 02:45 PM UTC
Resolved
Jan 21, 2025, 09:54 PM UTC
Duration
7h 8m
Detected by Pingoru
Jan 21, 2025, 02:45 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jan 21, 2025, 07:10 PM UTC

    We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider supports with the generation of these print templates is currently experiencing a service outage.

  2. identified Jan 21, 2025, 07:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 21, 2025, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 21, 2025, 07:12 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 21, 2025, 09:54 PM UTC

    This incident has been resolved.