WorkflowMax incident

Some WorkflowMax emails getting filtered into junk

Minor Resolved View vendor source →

WorkflowMax experienced a minor incident on November 27, 2024 affecting Web Application, lasting 67d 13h. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2024, 07:57 AM UTC
Resolved
Feb 02, 2025, 09:48 PM UTC
Duration
67d 13h
Detected by Pingoru
Nov 27, 2024, 07:57 AM UTC

Affected components

Web Application

Update timeline

  1. monitoring Nov 27, 2024, 07:57 AM UTC

    Users have reported an uptick in WorkflowMax emails getting filtered into their junk inbox. We are working with AWS to avoid this issue going forward, but users can add [email protected] to a safelist via their preferred email client and 'mark as not spam' to help prevent this issue from occurring in the future. More information: https://workflowmaxbybluerock.zendesk.com/hc/en-us/articles/40543574267033-How-to-prevent-your-emails-going-to-customers-spam-junk-folders

  2. monitoring Dec 10, 2024, 09:46 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Feb 02, 2025, 09:48 PM UTC

    This incident has been resolved.