Workable incident

Payment issues between credit card processor causing higher decline rates

Minor Resolved View vendor source →

Workable experienced a minor incident on September 21, 2023, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2023, 02:51 PM UTC
Resolved
Sep 21, 2023, 05:14 PM UTC
Duration
2h 22m
Detected by Pingoru
Sep 21, 2023, 02:51 PM UTC

Update timeline

  1. identified Sep 21, 2023, 02:51 PM UTC

    Our credit card processing partner is currently experiencing issues while processing credit card transactions. This is causing a higher-than-usual decline rate. They have identified the issue and are working on fixing it. All further updates will be posted here on our status page.

  2. resolved Sep 21, 2023, 05:14 PM UTC

    This incident has been resolved.