Workable incident

Workable Video Interviews - degraded recording processing

Minor Resolved View vendor source →

Workable experienced a minor incident on November 4, 2022 affecting Workable Video Interviews, lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 11:41 AM UTC
Resolved
Nov 10, 2022, 09:56 AM UTC
Duration
5d 22h
Detected by Pingoru
Nov 04, 2022, 11:41 AM UTC

Affected components

Workable Video Interviews

Update timeline

  1. investigating Nov 04, 2022, 11:41 AM UTC

    Some candidates might see an error “failed to store video" while trying to make a recording. We are working with our provider to resolve the issue. In the meantime, please either extend the deadline for video submission or suggest using any free VPN tool.

  2. identified Nov 07, 2022, 11:26 AM UTC

    We’ve increased the timeout we wait for a recording which seems to cover the majority of the cases however it might seem to candidates a long time to wait to see their recording.

  3. resolved Nov 10, 2022, 09:56 AM UTC

    We are observing a significantly lower error rate. The issue seems to be resolved. We are monitoring to ensure service stability.