Workable experienced a critical incident on August 4, 2025 affecting E-signatures, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
E-signatures
Update timeline
- identified Aug 04, 2025, 12:19 PM UTC
We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including Offer Letters and employee signatures. We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available here: https://status.hellosign.com/incidents/hlf6fghp1h8b
- resolved Aug 04, 2025, 02:42 PM UTC
This incident has been resolved.