Woodpecker incident

Some components of our app might not be working properly.

Notice Resolved View vendor source →

Woodpecker experienced a notice incident on November 9, 2017, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2017, 08:21 AM UTC
Resolved
Nov 09, 2017, 10:19 AM UTC
Duration
1h 58m
Detected by Pingoru
Nov 09, 2017, 08:21 AM UTC

Update timeline

  1. investigating Nov 09, 2017, 08:21 AM UTC

    It seems that there are some problems with sending campaigns. Most of the campaigns are not sending right now. Reply detection might also be affected. The issues seem to be caused by some problems on the server side. We are sorry for the inconvenience. We are working towards fast resolution of the issues.

  2. resolved Nov 09, 2017, 10:19 AM UTC

    Everything appears to be working fine now. Please note that Woodpecker might need some additional time to register all the replies from prospects that came during the outage. The campaigns have resumed sending but please note that if the delivery time is short then not all planned emails might get sent. It would be a good idea to review the delivery times of the campaigns you want to be sent today.