Woodpecker incident

Issues with sending campaigns and connecting mailboxes

Major Resolved View vendor source →

Woodpecker experienced a major incident on June 12, 2024 affecting Woodpecker Web App, lasting 21h 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 10:11 AM UTC
Resolved
Jun 13, 2024, 08:01 AM UTC
Duration
21h 50m
Detected by Pingoru
Jun 12, 2024, 10:11 AM UTC

Affected components

Woodpecker Web App

Update timeline

  1. investigating Jun 12, 2024, 10:11 AM UTC

    We are currently experiencing issues with sending emails and connecting new mailboxes, primarily affecting customers in the North America region. Some running campaigns are not sending emails as expected. Our team is investigating the cause and working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your understanding.

  2. monitoring Jun 12, 2024, 10:41 AM UTC

    We have implemented a solution for the issues affecting email sending and mailbox connections. Initial results indicate that the problem has been resolved. We are closely monitoring the situation to ensure stability.

  3. resolved Jun 13, 2024, 08:01 AM UTC

    The recent issue has been fully resolved. All services are now functioning as intended. Thank you for your patience and understanding.