Wodify Public experienced a critical incident on October 12, 2021 affecting APIs and Online Sales Portal and 1 more component, lasting 16h 13m. The incident has been resolved; the full update timeline is below.
Affected components
APIsOnline Sales PortalPOS Mobile AppAdmin Mobile AppWodify Client Mobile AppDatabase ServerApplication ServersDatabase ServerApplication Servers
Update timeline
- investigating Oct 12, 2021, 09:43 PM UTC
We are currently investigating an issue with our database server.
- identified Oct 12, 2021, 10:23 PM UTC
Optimizations of our main database drive caused an un-expected performance decrease while the operation is underway. We are working closely with our DB consultants and Amazon experts to resolve the issue as soon as possible.
- identified Oct 13, 2021, 12:04 AM UTC
We are continuing to implement the fix for the issue.
- monitoring Oct 13, 2021, 10:21 AM UTC
The drive has been fixed and we continue to monitor our servers while aws looks into their backend.
- resolved Oct 13, 2021, 01:57 PM UTC
This incident has been resolved.