Wix incident

RESOLVED: Some User Were Unable to Access Live Sites in Brazil

Major Resolved View vendor source →

Wix experienced a major incident on August 14, 2025 affecting Site Loading, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 12:55 AM UTC
Resolved
Aug 14, 2025, 03:27 AM UTC
Duration
2h 31m
Detected by Pingoru
Aug 14, 2025, 12:55 AM UTC

Affected components

Site Loading

Update timeline

  1. investigating Aug 14, 2025, 12:01 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 14, 2025, 12:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 14, 2025, 12:32 AM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 14, 2025, 12:39 AM UTC

    We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.

  5. investigating Aug 14, 2025, 12:41 AM UTC

    We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.

  6. investigating Aug 14, 2025, 12:48 AM UTC

    We are continuing to investigate this issue.

  7. investigating Aug 14, 2025, 12:48 AM UTC

    We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.

  8. investigating Aug 14, 2025, 12:55 AM UTC

    We are still investigating this issue on our end. If you are affected, please contact your ISP and confirm if they are not blocking access.

  9. investigating Aug 14, 2025, 01:05 AM UTC

    We are still investigating this issue on our end. If you are affected, please contact your ISP and confirm if they are not blocking access.

  10. investigating Aug 14, 2025, 01:13 AM UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

  11. investigating Aug 14, 2025, 01:25 AM UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

  12. investigating Aug 14, 2025, 01:41 AM UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

  13. investigating Aug 14, 2025, 01:50 AM UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

  14. investigating Aug 14, 2025, 02:22 AM UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" or "www"

  15. investigating Aug 14, 2025, 02:47 AM UTC

    The issue affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes before closing the incident.

  16. resolved Aug 14, 2025, 03:27 AM UTC

    The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider. No further action is required. We will continue monitoring to ensure stability.