Wix incident

RESOLVED: Some Users Unable to Access Live Sites in Brazil

Major Resolved View vendor source →

Wix experienced a major incident on August 14, 2025 affecting Site Loading, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 10:44 PM UTC
Resolved
Aug 15, 2025, 02:53 AM UTC
Duration
4h 8m
Detected by Pingoru
Aug 14, 2025, 10:44 PM UTC

Affected components

Site Loading

Update timeline

  1. identified Aug 14, 2025, 10:44 PM UTC

    We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

  2. identified Aug 15, 2025, 12:07 AM UTC

    We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

  3. identified Aug 15, 2025, 01:32 AM UTC

    We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

  4. monitoring Aug 15, 2025, 02:36 AM UTC

    The routing path issue between a user’s ISP and Wix affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes to ensure stability before closing the incident.

  5. resolved Aug 15, 2025, 02:53 AM UTC

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.