Wix incident
RESOLVED: Some Wix Websites May Be Unaccessible in Brazil
Wix experienced a major incident on August 20, 2025 affecting Site Loading, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2025, 10:33 PM UTC
We are currently investigating this issue.
- investigating Aug 20, 2025, 10:35 PM UTC
We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it
- identified Aug 20, 2025, 10:49 PM UTC
We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side. As a workaround, please attempt toaccess the site by typing www. or the full domain with https:// We are monitoring their progress and will provide an update once we see the issue is resolved.
- identified Aug 21, 2025, 03:35 AM UTC
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
- identified Aug 21, 2025, 03:37 AM UTC
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
- resolved Aug 21, 2025, 03:37 AM UTC
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.